IMPORTANT
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.
TERMS AND CONDITIONS
The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.
ORDER ACCEPTANCE POLICY
Payment shall be made by a credit card and or paypal. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.
ADDRESS CHANGE POLICY
If you for some reason you cannot put the correct address on your order for shipping and need it changed at any point there will be a minimum charge of $20 to make the change. It takes staff time to make the address change. If the order has already shipped and the address needs changed there is a charge of $75 as UPS and Fed Ex charge fee's to make an address change. This type of address change is not guaranteed to actually work. UPS and Fed Ex both have about a 50% success rate at address changes once submitted. Please take the time the first time to make sure your address information is correct on the order. We process orders as quickly as possible and often are shipped before you can contact us to make a change. If the package is shipped using USPS there is no way to change the address
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
PRODUCT AVAILABILITY & PRICING
We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. Pricing on the Online Store is good for in stock quantity and only good if purchased through our website. If you need additional items above what we have in stock please contact us for pricing.
SHIPPING AND DELIVERY
We use UPS, FedEx, and USPS for deliveries. We are not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames. Shipment by Ground Courier can take up to 6 business days for delivery or Express Courier which can take up to 3 business days for delivery. Shipping time frames are once the order has been processed. Due to high demand, order processing can take 1 to 2 business days.
The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond the couriers control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. For more information on the shipping Limits and Restrictions visit the UPS website at http://www.ups.com.
We do not accept Collect shipments for on-line orders. All shipping charges are charged at the time the order is placed on-line.
Any order received after 3PM PST will not ship until the following business day.
COUPON CODES
Coupon codes only work on select items. Certain items are void from coupon codes, like customer made items and certain product lines.
BUSINESS HOURS
Monday through Friday 9:00 AM to 6:00 PM PST
PAYMENT
Payment of all items purchased via the online store is credit card only or PayPal. Credit cards accepted are VISA, Discover, AMEX, and MasterCard . All credit card orders will be approved and verified before your shipment can be made. All products ordered in the Online store will be charged in US Dollars. Taxes will be charged based on the shipping address if applicable.
RETURN/CANCEL POLICY
Orders for special order or high volume are subject to terms of Platinum Racing, Inc. Some items cannot be canceled and are non-returnable.
We do not accept any cancellations on orders once they have been placed, our items are made to order and begin the manufacturing process once we receive the order.
Before returning qualified merchandise, you must contact Customer Service to get an RMA number. Customer Service will fill out details of your request and email or fax a copy of the RMA to you. The RMA number must be clearly marked on all return shipments or it will be refused. Products must be returned in the original carton, in like new condition and include all documentation, and accessories. There will be a 25% restocking fee applied on returns.